Your cart is currently empty!
Policies & Frequently asked questions
Can I see the items in a store?
I don’t have a physical store, but you can find me at various markets, where my creations come to life in a vibrant and personal setting. Check out this link to see where I’ll be showcasing and selling my work next – I’d love to meet you there!
What is the processing time of my order?
Typically the processing time for your order is 2-5 working days before the parcel is posted.
What is the transit time of my parcel?
I’m based in Sweden, and delivery within Sweden typically takes 2–5 working days. For deliveries outside of Sweden, transit times may vary depending on the destination country. If you’d like to know the estimated delivery time to your address, feel free to contact me, and I’ll do my best to assist you. Please note that any delays caused by weather and customs are beyond my control.
What about customs and import taxes?
Please note that buyers are responsible for any customs or import taxes that may apply. If you have any questions or concerns, feel free to reach out, and I’ll be happy to help clarify.
Can I return an item if I’m not satisfied?
Your satisfaction is important to me. If you are not fully satisfied with your purchase, please contact me within 14 days, and I’ll assist you with a return or exchange. For the security of both parties, I kindly request that the item be returned using a tracked shipping method.
Do you accept cancellations?
I accept cancellations provided they are made before the item has been dispatched. If you need to cancel your order, please contact me as soon as possible.
Environmental policies
The creation of my art is approached with a commitment to minimizing environmental impact and ensuring safety. In my 3D-printing any excess resin is used for the next print. When the isopropyl alcohol needs changing, I take it to my local waste management station, complying with Swedish environmental regulations.
Moreover, I strive to use eco-friendly materials and practices wherever possible, continuously seeking ways to reduce my footprint. The beauty of art, especially in forms like 3D-printing, lies not just in the final piece but in the process – a process that I believe can be both innovative and conscientious.
Cookies & storing of information
While you visit the Thresher Craft store the site will track which products you’ve viewed. It will be used to, for example, show you recently viewed products. Your location, IP address and browser type are collected to ensure the website functions correctly on your device.
At checkout you will be asked to enter your shipping address which will be used to estimate shipping before you place an order, and for me to send you the order. The site will use cookies to keep track of cart contents while you’re browsing the site. You will be asked to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details. This information will be used for purposes such as: send you information about your order; process payments and prevent fraud; comply with any legal obligations the site has, such as calculating taxes. The site generally stores the information for a minimum of 7 years for Swedish tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
The site will store comments or reviews, if you choose to leave them.
Who has access?
There is only one person on the Thresher Craft team, me (Maria), and I’m the only one who has access to your information.
What is shared with other parties?
The store shares information with third parties who helps the site provide the orders and store services to you, such as:
- Payments
- We accept payments through PayPal. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
- When you place an order in the webstore with Klarna Checkout as the choosen payment method, information about the products in the order (name, price, quantity, SKU) is sent to Klarna. When the purchase is finalized Klarna sends your billing and shipping address back to the webstore. This data plus an unique identifier for the purchase is then stored as billing and shipping data in the order in WooCommerce.
- When you place an order in the webstore with Klarna Payments as the choosen payment method, information about the products in the order (namne, price, quantity, SKU) is sent to Klarna together with your billing and shipping address. Klarna then responds with a unique transaction ID. This ID is stored in the order in WooCommerce for future reference.
- When you pay your order using a debit or a credit card, the card information will be shared with Stripe. Please see the Stripe Privacy Policy for more details.
